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| A virtual assistant |
When should you hire a virtual assistant customer care representative?
If you run a business and have to deal with customers or clients daily, and it's taking much of your time and expenses, it's time to hire a customer care rep. Hiring a customer care rep would be a cost-effective game-changer to reduce the workload on you and your in-house customer service team. Should you wish to cut costs, remote customer care working from home is the best option. That is, a virtual assistant customer care rep.
A virtual assistant is an
independent contractor providing administrative services to clients while
operating outside the client's premises.
It is essential to invest in professional helpdesk support or
customer care service. You can hire a virtual assistant as your business's
customer care representative to handle your customers around the clock. We have
already discussed the
benefits of hiring a virtual assistant over employing a staff. Virtual
assistants are simply off-site or remote secretaries working from home or anywhere
but within the business premises.
Because remote customer service assistants can work across different
time zones, they are a more versatile option for businesses with a global customer
base.
Hiring a virtual assistant to remotely deal with customers
was unheard of a decade ago in Kenya. But with the advent of digital channels
such as live chat, social media sites, email, websites, etc., virtual
assistants can now interact with customers.
The Duties Of A Virtual Assistant Customer Care Representative Include:
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Receive and resolve customer issues and
complaints.
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Inform customers about the benefits of the
company's products or services.
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Respond to customer inquiries or reservations sooner
enough.
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Help customers with placing their orders.
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Monitor customer comments, reviews, likes, or
dislikes on social media to understand customer mood.
How Do Virtual Assistants Provide Customer Care Services?
They provide services through email, phone, or message
support. Such support enhances a company's reputation among current and to-be
customers.
Qualities of a Professional Virtual Assistant Customer Care Representative:
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A good listener.
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They must have excellent communication skills.
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They must be polite, patient, and friendly when
interacting with customers or potential customers.
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They must be tactful, especially when solving
arising conflicts between customers and the business, to prevent escalation.
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They must have persuasion abilities.
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They must be CARING to be able to care for the
customers.
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They must always be available to respond to
customer inquiries on time.
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They must be able to speak the common language
fluently.
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They must be naturally good speakers; they shouldn't
be stuttering.
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They must be confident.
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They must be well-informed about the values, services, and products of the businesses they represent.